Terms + Conditions

By placing a booking with us (the property owner/his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. if you have any questions about booking with us, please contact us before making a booking.

Covid 19 restrictions

Coronavirus Guidance and Restrictions are in place at this accommodation, in accordance with the current national and local government guidance. You can read more about current advice and guidelines for accommodation providers here.

All guests agree to respect the privacy and peace of all other staying guest, neighbours and the owner at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance/nuisance to other guests, neighbours or the owners.

WIFI policy

WIFI fair and appropriate usage policy where WIFI internet access is provided, guests accept to use this access to the internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The internet access provided is intended for general use such as access to websites, email, messaging, social media, light video/music/media streaming. it is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads/uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to the local authorities.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. lost keys/fobs/access cards will incur a replacement charge per key/fob/card lost.

Any property, if discovered and found left behind by guests during a stay will be held for a period of one month. While we make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have their belongings before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Smoking

Smoking of any tobaccos products including but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is only allowed outside the accommodation grounds and is in accordance with the Health Act 2006. A £100 fee will be charged to clean the property if smoking occurs.

Pets & Service Dogs

We accept well behaved dogs for the additional fee of £5 per dog, per day, to a maximum of two dogs. Please be aware we have six cats at our neighbouring property, while they will not come into the rental home they are free to roam outside.

Parking

Where on-site parking is provided guests accept that they park vehicles at their own risk

Data protection and GDPR

We are required to keep a register of guests over the age of 16 who stay with us. This includes full names, nationality and/or passport numbers, place of issue, details of next destination if you are a non British Citizen, Irish or Commonwealth guest. This is in accordance with the (Immigration Hotel Records Order 1972) These records are kept for a minimum of 12 months and in accordance with DPA (Data Protection Act 1998) and the GDPR (General data Protection Regulation.

You accept that any entries you make to an on-site guest book, if available, will contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.

To find out more about GDPR and how your data can be used click here

Privacy Policy notice

This privacy policy notice is served by Holly Waste Holiday Lets under this website. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. if you do not agree to the following policy you may wish to cease viewing/using this website, and/or refrain from submitting your personal data to us.